Return Policy and Refunds


*Please note this page is automatically translated. There may occur languages mistakes.

Of course we assume that you have thoroughly considered everything to proceed to the order of a unique Fleur Zefa jewel. But of course something can always go wrong. That is why we have listed everything you need to know about the Fleur Zefa return policy below.

You can exchange or return your purchased products for free within 14 days from the date of delivery, unless it concerns a personalized item. The right of return expires with personalized items. Is there really a problem? Then contact us via

If 14 days have passed since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return shipment, your item must meet the following conditions:

  • Are unused
  • The jewelry must not show any signs of use. (scratches, wear ...)
    We check this thoroughly.
  • They must be in the same condition that you received them.
  • Labels or certificates must be in perfect condition.
  • It must be returned in its original packaging. (Fleur Zefa box including possible certificates)

What do we mean by personalized items:
A personalized item: for example a ring specifically made to your size, an engraving in a jewel, jewel with stamps of your choice, a jewel composed to measure (with stones / design of your choice) cannot be returned or exchanged. Is there really a problem? Then we try to find the right solution together.

In case of damage, contact us within 48 hours of receiving your items and we will look for a solution.

Mail to for a return request.

Items purchased in sales or pre-order will only be exchanged for another item or a gift voucher of the same value. They are non-refundable.

Returns must be returned to:

Fleur Zefa Broes
Italiali 56
2000 Antwerp 

Additional non-returnable items:

  • Gift cards


Once your return has been received and checked, we will send you an email to inform you that we have received your returned item. We will also notify you of your refund.

If the returned items meet the set conditions, your refund will be processed within a certain number of days. That depends on your bank or payment choice (eg Paypal, Credit card…).

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially posted.

Then contact your bank. There is often some processing time before a refund is processed.

If you've done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged or if you want a different size (ring, chain length, ... for a non-personalized item). If you want to exchange the item for the same item, send an email to and send your item to:

Fleur Zefa Broes
Italiali 56
2000 Antwerp

In an exchange, the buyer is responsible for the shipping costs. In case of obvious production errors on the article, we will send you a shipping label.  

Gift vouchers cannot be exchanged.
Has your voucher expired or do you have a question? Mail to