Terms and Conditions

(version - January 2021)

*Please note this page is automatically translated

Dear Customer,

At Fleur Zefa we want to maintain a good relationship between customer and producer / designer. Good agreements make satisfied customers. Below you can read the general terms and conditions. If you have any questions about these general terms and conditions, please contact info@fleurzefa.com


Your visit and access to this website & webshop are subject to the following conditions. By using fleurzefa.com, you agree to abide by all terms.

Read these general terms and conditions carefully before using the webshop. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not use the webshop.

All new functions that are added to the webshop & website are also subject to these conditions. You can check the most current version of the terms and conditions at any time here. Your use of or access to the website and webshop after posting any changes means that you accept these changes. Our store is hosted through Shopify. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

Fleur Zefa is not responsible if the information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be used as the sole basis for making decisions without reference to primary, more accurate, more complete or timely information sources. Any reliance on the material on this site is at your own risk.

The information on our site or in the terms and conditions may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping costs, and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders and the information in the terms and conditions at any time without notice (including after you have ordered) is inaccurate is. 


The sales prices in euros that are stated on the webshop are drawn up as follows

Including taxes

Excluding any return costs

Excluding shipping costs

Multiple articles may be visible in the images. The sales price per item refers only to the item being described.

We reserve the right to change or discontinue all descriptions, services and product prices at any time, without notice, regardless of motive, although there is a commitment to apply the published prices.

Certain products or services may only be available through the website. Limited quantity products can only be exchanged or returned according to our return policy.

We have made every effort to display the colors and images of our products that appear in the webshop as accurately as possible. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the quantities of the products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We do not guarantee that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations.


You agree to provide current, complete and accurate purchase and account information for all purchases made in our webshop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

It is important to state the correct delivery and billing address in your account or when making your order. Once the order has been shipped, we can no longer change the address. We are not responsible for any incorrect entry of your personal data.

For more information, please refer to our return policy.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are aware of the terms and conditions under which the tools are offered by the applicable third party (ies) and that you approve it.

We are and will not be obliged:

(1) to keep any comments confidential;

(2) to pay compensation for any comments;

(3) to respond to any comments.

We may, but have no obligation, to monitor, edit, or modify any content that we find in our sole discretion to be illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property or these terms and conditions. remove.

You agree that your comment will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, offensive or obscene material, or contain computer viruses or other malware that may affect the website.

You must not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

All personal information entered via the website is subject to our privacy policy. You can consult this under privacy policy on this website.


If upon receipt of the product you notice any visible damage, a limitation of quality other than described or a problem occurs during delivery, you must notify us as soon as possible via info@fleurzefa.com . This way you will not lose any rights.


Under the law of September 21, 2004 of the protection of the customer with regard to the sale of consumer goods, each article is subject to the legal guarantee from the date of purchase (if applicable delivery to) the first owner.

If you want to make use of the warranty, the customer will have to present a valid proof of purchase, which you can find in your account or received by email after purchase. You, as a customer, will report this to us via info@fleurzefa.com and take the costs for return for your own account. If you do not do this within one month of purchasing the products, the right to any repair or exchange will expire. . The (commercial and / or legal) warranty is never valid for defects caused by accidents, negligence, falls, abnormal or incorrect use, use of the item for other purposes for which it is intended, changes or modifications to the item, heavy-handed use , bad maintenance. The warranty is not transferable.


For the return policy, please refer to the relevant page on our website.


The responsibilities of the shipments fall under Fleur Zefa as long as it is in our possession. From the moment of shipment, the laws of the chosen carrier will take effect. We are not responsible for the lost, delayed or incorrect delivery of your order. We are not liable or responsible for the choice of carrier.


Belgian law applies, with the exception of the terms of the international privacy law with regard to applicable law and with the Rome regulations on international sales contracts in respect of goods. In case of conflict, only the courts of Antwerp (Belgium) have jurisdiction.